Salesforce Field Service Lightning Online Training

Salesforce Drillers provides Salesforce Field Service Lightning in-depth online training. Salesforce Drillers provides a great platform to boost your knowledge with good enough study materials along with detailed explanation. Our training will provide you detailed understanding of all the core concepts practically so that it will assist you to qualify the Salesforce Field Service Lightning Certification Exam.

Salesforce Field Service Lightning online training teaches you how to use Field Service Lightning to provide intelligent, productive, and personalized service from the phone to the field. In this live training, you will also get a chance to work on a real-time project which will help you to know your understanding about Salesforce Field Service Lightning. During your training, our industry-based certified experts will help you and guide you to learn the concepts practically.

Our Course is aligned with Salesforce Field Service Lightning Certification Exam as well as our training helps you gain industry-specific skill sets that can improve your career prospects.

Our Salesforce Field Service Lightning program is a job-oriented course i.e. at the end of the course you can easily clear interviews or on board into an ongoing Salesforce Field Service Lightning project as our program is designed based on real time use-cases/scenarios with 100% hands on from our expert industry-based certified consultants.

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Why Salesforce Field Service Lightning Online Training Training from Salesforce Drillers

Live, Instructor-Led TrainingLive, Instructor-Led Training

  • Certified Instructors
  • Expert-Led Mentoring Sessions
  • Live Session for doubt clearing

Sandbox/Instance Access24x7 Support

  • One-On-One Mentorship program
  • Help Desk Support
  • Resolve Doubts in Real-time

Lifetime AccessLifetime Access

  • Course Access will Never Expires
  • Free Access to Future added Sessions
  • Unlimited Access to Course Content

100% Hands-On Project Based Learning100% Hands-On Project Based Learning

  • Industry-Specific Projects
  • Realtime use-cases explanation
  • Q&A & Assignments

The project integrated into the CurriculumThe project integrated into the Curriculum

  • Our real time project is completely aligned to Curriculum
  • Project is designed to meet industry needs
  • Project will cover multiple use-cases

Enroll the CourseEnroll the Course

  • Take your Salesforce career from Beginner to Professional level.
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Course content: Salesforce Field Service Lightning Online Training

Salesforce Field Service Lightning

  • Introduction
  • Identify Field Service Management Challenges and Determine How Field Service Can Overcome Those Challenges and Meet KPIs
  • Complete Prerequisite Exercises
  • Explain the Main Components, Capabilities, and Data Model of FSL
  • Enable Field Service
  • Install the Field Service Managed Package
  • Manage Field Service Permissions
  • Set Up Territories, Operating Hours, and Shifts
  • Set Up Work Order Management for Field Service
  • Set Up Your Field Service Workforce
  • Set Up Your Field Service Inventory
  • Get Ready for Scheduling
  • Create Work Orders
  • Create Maintenance Plans
  • Create Flexible Work Shifts
  • View Your Shift Schedule
  • Guidelines for Shift Availability
  • Get Started with Time Sheets
  • Create Service Resource Absences
  • View a Service Resource’s Daily Travel Route
  • View a Service Resource’s Calendar
  • Manage Service Crews
  • Create Service Appointments
  • Schedule Service Appointments
  • Unscheduled Service Appointments
  • Reschedule Service Appointments
  • Fix Scheduling Overlaps
  • Group Nearby Appointments
  • Fill Schedule Gaps
  • Customize Appointment Chatter Settings
  • Dispatch Appointments
  • Common Inventory Management Tasks
  • Track Required Inventory
  • Request Inventory
  • Transfer Inventory
  • Track Inventory Consumption
  • Track Inventory Shipments
  • Track Customer Returns
  • What’s Schedule Optimization?
  • Create and Manage Scheduling Policies
  • Create and Manage Work Rules
  • Create and Manage Service Objectives
  • Set Up and Run Optimization Jobs
  • Optimize Today’s Schedule
  • Optimize a Single Resource’s Schedule
  • Optimize Appointments Using Priorities
  • Work in the Dispatcher Console Appointment List
  • Work in the Dispatcher Console Gantt
  • Work in the Dispatcher Console Map
  • Field Service Object Fields
  • Explain the Business Flow of a Case to Work Order to Service Appointment
  • Identify the Key Tasks Performed by Each Field Service Role (Customer, Agent, Dispatcher, Field Tech, and Admin)
  • Describe How Field Technicians Manage Their Service Appointments Using the Field Service Mobile App

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Salesforce Field Service Lightning Online Training Course Fees



  • 100% practical-oriented classes
  • Less Expensive
  • Lifetime Free Upgrade
  • Reference Documents
  • Access on your computer or mobile
  • 24*7 Support & Access



  • High-quality content created by industry experts
  • Lifetime access to high-quality self-paced learning and live online class recordings
  • Instant doubt resolution
  • Flexible Training Schedule Options
  • Get complete certification and Job guidance
  • 24*7 Support & Access



  • Customized Training Delivery Model
  • Advanced sessions
  • Flexible Training Schedule Options
  • Industry Experienced Trainers
  • Get complete certification guidance
  • 24*7 Support & Access

Salesforce Field Service Lightning Online Training Certification Exam

Salesforce Drillers Course Completion Certificate will be awarded upon the completion of the project work (after the mentor review) and upon scoring at least 80% marks in the assessment and quizzes. Salesforce Drillers certification is well recognized in top MNCs.

Our entire course content is aligned with the certification program and helps you clear the certification exam with ease and get the best jobs in top MNCs.

As part of our training, you will be working on real-time projects and assignments that have immense implications in the real-world industry scenarios, thus helping you accelerate your career effortlessly.

At the end of this training program, our experts will guide you about the actual exam like exam name, code, cost and duration apart from there will be a quiz that perfectly reflects the type of questions asked in the actual certification exam and helps you score excellent.

Salesforce Field Service Lightning Online Training Online Training FAQ

Ans: Salesforce Drillers has limited participants or only one participant in a live Salesforce Field Service Lightning in-depth online training session to maintain the quality so that we can focus on each and every individual. So, we provide a demonstration session before enrolment. Without attending the demonstration, the candidate could not able to clear his technical doubts about his desired course. So, we highly recommend a candidate to attend a demonstration with the live certified Instructor who will deliver Salesforce Field Service Lightning online training in-depth.
Ans: Yes, we will provide access to all the learning materials after successfully signing up for the course.
Ans: Please Contact (+91) 8920751084 or you can send your queries through
You can also WhatsApp us @ +91-8920751084 to get further details.

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